Information

Default delivery options:

All our shipments have Track & Trace included.

Shipping Policies

Here are our estimated shipping delivery times:
Europe / UK: 5-8 Business days
USA: 5-8 business days
Canada: 6-12 business days
World: 10-20 business days
Your order will be sent out on average within 3 days of ordering.


International shipping:
International shipments may incur customs fees. The customs policy is different in each country, and the fee is usually based on a variety of factors like weight, value, and size. We do not take responsibility for customs fees.


Order never arrived:
If your order didn’t end up arriving, be sure to let us know!
First, check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, we’d be happy to send you another order to the correct address, however, it will have to be at your cost.
If the shipping address was correct, get in touch with us making sure you quote your order number. We’ll see what can be done.

Return policy

Damaged items:
The last thing we want is for you to be stuck with a damaged item. If an order arrives damaged, then please get in touch with a photo within a week’s time!
Wrong size:
If you’re unhappy with the size you’ve received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it’s possible that the garment was mislabelled. Let us know and we’ll get you sorted out. If you’d like a different size, get in touch with us and we’ll let you know what your next steps are.

Terms of Sale

ELIGIBILITY TO ORDER

To place an order on the Platform, you must be at least 16 years old, or older if that is required under applicable law to enter into an agreement with us, and a consumer – not a reseller. 

NO PURCHASE FOR RESALE

The Platform is intended solely for L’amazing Studio to sell products direct to end consumers, and therefore purchase of products for resale is strictly prohibited. Purchase for resale means the purchase of L’amazing Studio product by someone who resells, or intends to resell, the L’amazing Studio product to others (consumers, businesses or any third party).  If L’amazing Studio believes you are involved in purchase for resale, L’amazing Studio reserves the right to take any action against you, including, without limitation, to restrict sales to you, cancel your orders, and/or suspend or close your account.  

HOW TO ORDER

You need an e-mail address to place an order, and you may need to set your browser to accept both (functional) cookies and pop-ups in order to be able to use all the functionalities of the Platform, which includes designing customized items, adding items to your shopping cart and submitting your order. 

When you submit an order we will send you an email acknowledging receipt of your order.  Our acceptance of the order takes place when the Products are shipped to you – we will send you an email confirming that the Products have been shipped (“Order Confirmation”). At this point a contract, containing these Terms of Sale, comes into existence and is binding on you and us (the “Contract”). We recommend that you print or download a copy of these Terms of Sale and the relevant Order Confirmation for future reference.  If we are unable to supply you with a product, we will inform you of this in writing and will not process the order.

OUR RIGHT TO REJECT YOUR ORDER OR CANCEL A CONTRACT

Fulfillment of all orders on the Platform is subject to availability. We explicitly reserve the right not to accept your order for any reason. We also reserve the right to cancel a Contract by written notice to you in the following situations, without being liable for any damage or costs other than repayment of any amount received from you in relation to the Contract we cancelled:

  • the product is not available / in stock;
  • your billing information is not correct or not verifiable;
  • your order is flagged up by our security systems as an unusual order or an order susceptible to fraud;
  • you are under 16, or under an older age if an older age is permitted under applicable law to enter into an agreement with L’amazing Studio ;
  • you are a reseller;
  • there was an error in the price displayed on the Platform; or
  • we could not deliver to the address provided by you;
  • due to an Event Outside Our Control (see below).

DATA CHECK

When you send us your order, we may run some checks on it before it is fulfilled. These checks may include verifying your address and checking for fraud.  We run partly automated checks on all purchases to filter out unusual or suspect transactions, or transactions which can be identified as susceptible to fraud. Suspected fraud on the Platform will be investigated and if necessary prosecuted.

PRICE/PAYMENT

PAYMENT METHODS

You can find the available payment methods for each country in the checkout section of lamazing.studio (the “Website”). We do not accept any method of payment other than those listed in the help section. Please do not try to pay by any other way than specified there. If you do, we will not be liable for loss of the payment or any other damages that may result from this action. 

TITLE TRANSFER

We retain title in any product(s) until we have received full payment for such product(s).

PRICES AND CURRENCY

The product prices displayed on the Platform are inclusive of Value-Added Tax (VAT), as applicable. Shipping rates are applied per order. The exact shipping rates depend on the country where your order is being delivered to. For details on shipping rates per country see the checkout section of the Website. 

YOUR TOTAL PRICE

The total price specified in the final check out screen includes tax and shipping costs. This price will be recorded in the Order Confirmation, which we recommend you print or download for future reference. If paying by credit card, the total amount for your entire order will be reflected on your statement in your local currency. 

If your local currency is different from the currency in which the prices are quoted, your bank will apply the exchange rate applicable per the date of purchase. Your bank may apply a different exchange rate, which is beyond our control. 

PRICE CHANGES

The prices of the products will be as displayed on the Platform. Prices may change from time to time, but changes will not affect any order which we have confirmed in an Order Confirmation.

INSPECTION UPON DELIVERY

Upon delivery, please inspect the packaging for damage. If it appears that the products are damaged, please do not accept the shipment.

Customization conditions

For most customized items, you can submit a combination of letters, spaces and numbers to form a personalized text that appears on your creation.  We reserve the right in our sole discretion to decline a text, for example because it contains a trademark belonging to third party, or because it contains material that we consider inappropriate.  If we reject your text you will be notified as soon as possible by e-mail.

RETURNS & CANCELLATIONS

RETURNING ORDERS AFTER DELIVERY – DEFECTIVE PRODUCTS

You are entitled to return products delivered to you in the event that they are defective or otherwise not in conformity with your order when you received them. In the event your claim is justified, the purchase price and the shipping costs will be refunded.  

YOUR RIGHT OF WITHDRAWAL

If for whatever reason you are not happy with a product you ordered, you may exercise your statutory right of withdrawal. You can invoke your right of withdrawal by informing us that you want to return the product within 14 calendar days after the product is delivered to you or to a third party indicated by you (other than the carrier) or, if you have ordered multiple goods in one order which are delivered separately, within 14 calendar days after the last product is delivered, without giving us any reason. 

If you use your right of withdrawal, you have an obligation to return the products to us without undue delay and no later than 14 calendar days from the day on which you have communicated to us that you invoke your right of withdrawal.

Please make sure that the products you return are complete and not used in any way other than what is reasonably necessary to decide of you want to keep the products (meaning that you are allowed to try garments on for fit, but you cannot wear or wash them). If you do not comply with the foregoing and the value of the product diminishes as a consequence thereof, we can hold you liable for such diminished value. The right of withdrawal does not apply if the product is made to your specification or clearly personalized. 

You can inform us that you want to exercise your right of withdrawal by another unequivocal statement (e.g. by a letter, fax or e-mail). It is sufficient that you send this statement to us before the withdrawal period ends. 

If you inform us that you wish to return a product, we shall reimburse to you all payments received, including the delivery costs (with the exception of any supplementary costs resulting from your choice of delivery other than the least expensive type of standard delivery offered by us) without undue delay and in any event not later than 30 days from the day on which we are informed about your decision to exercise your right of withdrawal. We may however choose to withhold the reimbursement until we have received the products back or until you have supplied evidence of having sent back the products. 

REFUND INFORMATION

Refunds will be issued via bank transfer and you need to give this information to Customer Service when you initiate the return so that we can refund the money directly to your account. 

EVENTS OUTSIDE OUR CONTROL

An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks. 

If an Event Outside Our Control takes place that affects the performance of our obligations under these Terms of Sale:

a)     We will contact you as soon as reasonably possible to notify you; and

b)     Our obligations under these general conditions will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. 

 Where the Event Outside Our Control affects Our delivery of a product to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.  You may cancel the contract if an Event Outside Our Control takes place and you no longer wish us to provide the products. Please see your cancellation rights under Cancellation above.

Terms and Conditions (“Terms”)

Last updated: August 25, 2019

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the lamazing.studio website (the “Service”) operated by L’amazing Studio (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Accounts

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by L’amazing Studio.

L’amazing Studio has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that L’amazing Studio shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Governing Law

These Terms shall be governed and construed in accordance with the laws of The Netherlands, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact us.

Privacy statement (in Dutch)

De maker van deze website, NLsupport, gevestigd aan Karper 100 3824LZ Amersfoort, is verantwoordelijk voor de verwerking van persoonsgegevens zoals weergegeven in deze privacyverklaring.

Contactgegevens: https://www.nlsupport.com | Karper 100 3824LZ Amersfoort | +31615007839 Dhr. F.J.W. van Unen is de Functionaris Gegevensbescherming van NLsupport. Hij is te bereiken via office@NLsupport.com

Persoonsgegevens die wij verwerken

NLsupport verwerkt uw persoonsgegevens doordat u gebruik maakt van onze diensten en/of omdat u deze zelf aan ons verstrekt. Hieronder vindt u een overzicht van de persoonsgegevens die wij verwerken: – Voor- en achternaam – Geslacht – Adresgegevens – E-mailadres – Bankrekeningnummer

Bijzondere en/of gevoelige persoonsgegevens die wij verwerken

Onze website en/of dienst heeft niet de intentie gegevens te verzamelen over websitebezoekers die jonger zijn dan 16 jaar. Tenzij ze toestemming hebben van ouders of voogd. We kunnen echter niet controleren of een bezoeker ouder dan 16 is. Wij raden ouders dan ook aan betrokken te zijn bij de online activiteiten van hun kinderen, om zo te voorkomen dat er gegevens over kinderen verzameld worden zonder ouderlijke toestemming. Als u er van overtuigd bent dat wij zonder die toestemming persoonlijke gegevens hebben verzameld over een minderjarige, neem dan contact met ons op via office@NLsupport.com, dan verwijderen wij deze informatie.

Met welk doel en op basis van welke grondslag wij persoonsgegevens verwerken

NLsupport verwerkt uw persoonsgegevens voor de volgende doelen: – Het afhandelen van uw betaling – U te kunnen bellen of e-mailen indien dit nodig is om onze dienstverlening uit te kunnen voeren – U te informeren over wijzigingen van onze diensten en producten – U de mogelijkheid te bieden een account aan te maken – Om goederen en diensten bij u af te leveren

Geautomatiseerde besluitvorming

NLsupport neemt niet op basis van geautomatiseerde verwerkingen besluiten over zaken die (aanzienlijke) gevolgen kunnen hebben voor personen. Het gaat hier om besluiten die worden genomen door computerprogramma’s of -systemen, zonder dat daar een mens (bijvoorbeeld een medewerker van NLsupport) tussen zit.

Hoe lang we persoonsgegevens bewaren

NLsupport bewaart uw persoonsgegevens niet langer dan strikt nodig is om de doelen te realiseren waarvoor uw gegevens worden verzameld. Wij hanteren een bewaartermijn van 7 jaar voor persoonsgegevens.

Delen van persoonsgegevens met derden

NLsupport verstrekt uitsluitend aan derden en alleen als dit nodig is voor de uitvoering van onze overeenkomst met u of om te voldoen aan een wettelijke verplichting.

Cookies, of vergelijkbare technieken, die wij gebruiken

NLsupport gebruikt alleen technische en functionele cookies. En analytische cookies die geen inbreuk maken op uw privacy. Een cookie is een klein tekstbestand dat bij het eerste bezoek aan deze website wordt opgeslagen op uw computer, tablet of smartphone. De cookies die wij gebruiken zijn noodzakelijk voor de technische werking van de website en uw gebruiksgemak. Ze zorgen ervoor dat de website naar behoren werkt en onthouden bijvoorbeeld uw voorkeursinstellingen. Ook kunnen wij hiermee onze website optimaliseren. U kunt zich afmelden voor cookies door uw internetbrowser zo in te stellen dat deze geen cookies meer opslaat. Daarnaast kunt u ook alle informatie die eerder is opgeslagen via de instellingen van uw browser verwijderen.

Gegevens inzien, aanpassen of verwijderen

U heeft het recht om uw persoonsgegevens in te zien, te corrigeren of te verwijderen. Daarnaast heeft u het recht om uw eventuele toestemming voor de gegevensverwerking in te trekken of bezwaar te maken tegen de verwerking van uw persoonsgegevens door NLsupport en heeft u het recht op gegevensoverdraagbaarheid. Dat betekent dat u bij ons een verzoek kunt indienen om de persoonsgegevens die wij van u beschikken in een computerbestand naar u of een ander, door u genoemde organisatie, te sturen. U kunt een verzoek tot inzage, correctie, verwijdering, gegevensoverdraging van uw persoonsgegevens of verzoek tot intrekking van uw toestemming of bezwaar op de verwerking van uw persoonsgegevens sturen naar office@NLsupport.com. Om er zeker van te zijn dat het verzoek tot inzage door u is gedaan, vragen wij u een kopie van uw identiteitsbewijs met het verzoek mee te sturen. Maak in deze kopie uw pasfoto, MRZ (machine readable zone, de strook met nummers onderaan het paspoort), paspoortnummer en Burgerservicenummer (BSN) zwart. Dit ter bescherming van uw privacy. We reageren zo snel mogelijk, maar binnen vier weken, op uw verzoek. NLsupport wil u er tevens op wijzen dat u de mogelijkheid heeft om een klacht in te dienen bij de nationale toezichthouder, de Autoriteit Persoonsgegevens. Dat kan via de volgende link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

Hoe wij persoonsgegevens beveiligen

NLsupport neemt de bescherming van uw gegevens serieus en neemt passende maatregelen om misbruik, verlies, onbevoegde toegang, ongewenste openbaarmaking en ongeoorloofde wijziging tegen te gaan. Als u de indruk heeft dat uw gegevens niet goed beveiligd zijn of er aanwijzingen zijn van misbruik, neem dan contact op met ons via office@NLsupport.com

Amersfoort, maart 2018

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